Hi. We're hiring a Full Time Marketing and Customer Support

Are you the one we've been looking for?

PandaTree is a startup offering online foreign language tutoring for kids. Our goal is to become the preeminent trusted source for language tutoring for kids globally. We’re based in Palo Alto, and currently have 21 Mandarin tutors working for us. We’re launching into Spanish next.

We’re committed to helping kids build foreign language fluency because we believe in the importance of being able to communicate across cultures, and the brain-boosting benefits of language learning. We also believe that learning should be fun and strive to make every tutoring session an experience kids love. Learn more about us at PandaTree.com.

Responsibilities:

We are seeking an exceptional individual to help us with customer support and marketing.

Be the first responder to customer phone calls and emails, including after hours.

Delight customers with our level of responsiveness and quality of customer service.

Create and manage email marketing campaigns using MailChimp.

Create and execute mail campaigns, including postcards and coupon offers.

Manage our social media by posting fun, insightful and appropriate posts daily to our social media channels: Facebook, Twitter, Instagram, etc. and design strategies to build followers.

Marketing analysis: track the performance of different marketing campaigns to constantly improve effectiveness.

Plan occasional events: organize launch parties, conference booths, etc.

Education and experience:

Honors graduate from an undergraduate or masters program at a top rated university. Course work that required extensive writing.

Leadership roles in school or extracurricular activities.

Prior work experience in an office environment, customer focused company or education environment.

Personal qualifications:

Interested in children’s education and foreign language learning.

Extraordinary attention to detail and excellent organization and prioritization skills.

Self-starter and initiative-taker with creative ideas.

Extremely empathetic and customer focused.

Polite, poised and professional at all times.

Able to work in a fast-moving start up environment.

Excellent English writing, spelling and grammar.

Proficiency in a second language (Mandarin, Spanish, French, etc.) preferred.

Experienced user of: Word, Excel, PowerPoint. Ideally also MailChimp, SurveyMonkey and Adobe Illustrator.

Fun, positive, open-minded attitude.

Eagerness to learn and take on more responsibilities.

Highest level of personal integrity and trustworthiness.

Excellent references.

Salary:

$36,000 to $40,000 per year depending on experience.

Benefits:

Medical and dental benefits + 2 weeks of paid vacation per year.

Work hours somewhat flexible and opportunities for occasionally working from home.

While this is an entry-level position, we are a fast growing company and can offer lots of room for professional and personal growth, learning from experienced leaders and mentors.

Hours and location:

Full time, approximately 40 hours per week.

Based in Palo Alto, CA close to Hwy 101 and University Ave.

Interested? Apply at

Pandatree.workable.com

Send Any Questions to

Hiring@pandatree.com
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Money Back Guarantee

We want our customers to be happy! If you’re not 100% satisfied with your child’s session,
let us know within 7 days for a full refund.